Real people in Beirut. Email us and we'll get back to you the same working day.
support@trycarto.com
Orders, returns, accounts, anything.
Tell us about your store →
We'll reply with next steps.
vendor.lbstoreapp.com
Sign in, then use Messages for anything about your store.
Brands and shops selling on LB — products, orders, earnings, promotions.
vendor.lbstoreapp.com →Cashiers and store staff — the register, day totals, My EARN.
lbstoreapp.com/pos →Partner stores and the LB team — catalog, warehouse, money, reports.
lbstoreapp.com/partner →Drivers: lbstoreapp.com/drive on your phone. Customers: the LB Store app — get it here.
Open the app → Profile → Orders. Each order has a live tracker (packing, on the way, delivered) and the store or brand fulfilling it. Courier shipments show the tracking number too.
Profile → Orders → the order → Return. Pick the items and the reason. The brand's policy sets the window; custom embroidered items are final sale. Refunds are issued to Whish or your original payment method once the item is received and inspected.
You'll get a notification. Open it and approve or decline each swap; the order is finalised with only what you accepted, at final weights for weighed items.
In the app under Profile, or follow the steps at lbstoreapp.com/delete-account. Our privacy policy explains what we keep and for how long.
Use vendor.lbstoreapp.com and the email you registered with. If two-step verification is on, enter the code from your authenticator app. Forgotten password → lbstoreapp.com/reset (or "Forgot your password?" on any LB sign-in screen) emails you one link that resets every LB account on your email — brand, store, LB team or driver. Store staff can also ask their owner/manager: Accounting → Logins → Set password, or Register → Staff & roles → Reset PIN. If you're stuck, email us from the registered address.
Printing to USB hardware needs the LB Vendor app on Android (not a browser). Check the cable and that Android asked you to allow the USB device. In the portal, set your label size once under Print design; a blank label usually means the wrong size. Test with the "Test receipt" button in the register menu.
Promotions apply to the selling price, and every share — yours, LB's and the store's — scales with it. Your statement shows the discounted price and each share per sale.
Turn on "Sell in stores" for the product. LB places it; you're pinged to prep restocks when a shelf runs low, and the Shelf tab shows where you're carried.
That's the end-of-day screen. Tap ☀️ Open register and count the till to start a new day, or ← Back to my store to leave. A mid-day recount is available from the register menu.
Make sure you're in the LB Vendor app (not Chrome), that no text field is focused, and that the scanner is in HID keyboard mode. The register listens from anywhere on the sale screen.
Yes. The register keeps working offline and shows a "N to sync" pill. When you're back online it syncs automatically; tap the pill to retry. Sales and the open register state survive a power cut.
It rang up on purpose — the customer had it in hand. Open Stock alerts from the register menu (or the Partner site) and choose Fix count, Pull transaction, or ✓ Handled.
Brands fund them from their own share per unit sold. Staff see their ledger under My EARN; the store owner sets the payout cadence (daily, weekly, every two weeks, monthly) and marks each period paid in the EARN report.